Frequently asked

shipping policy

How long do GiGi's last?

We only use natural ingredients which means our GiGi's taste fantastic but they won't last for months on the shelf. For the best taste experience we recommend eating within one week. Please bear this in mind when placing your order.

Are they vegan/vegetarian friendly?

 

Yes to vegetarian, no to vegan. Check our full menu (including allergens) here.

Where do you deliver?

We now deliver to all UK locations. International delivery is not yet available.

When do you deliver?

We ship orders on Wednesdays and Thursdays via Royal Mail First Class. Expected delivery date is next business day.

Can I request a specific delivery slot?

Add a note during checkout choosing between Wednesday or Thursday, if you want to. We don't offer the choice of specific slots.

Unfortunately, due to the perishable nature of our product, we cannot accept returns.

However, if your product was at all dissatisfactory to your palate or wallet, we'd be happy to make it right!

Returns policy

When you place an order we hand make your GiGi’s as close to shipping date as possible, for the best taste experience. 

 

We ship GiGi’s on Wednesdays and Thursdays. This means that an order placed on Friday would be shipped the following Wednesday. All orders are sent by Royal Mail Tracked 48, expected to arrive within two days.

 

Please reach out to us at contact@ilgattogoffo.com if you have a special shipping request.

 

Please note that we guarantee posting your parcel on time, but Royal Mail will then be responsible for delivering to you within the timeframe. All orders are packed securely and safe from the elements